Stacy Merrill Surla
User Experience Strategist
PUBLICATIONS AND PRESENTATIONS
Publications
Surla S. “The Lean Volte Approach.” ICF, September 2017
Busch J., Pass J., Pope R., Surla S., and Welchman L. What research and theory inspires IA/UX, and how can this change behavior and help make a political and humanitarian difference? In S. Erdelez & N.K. Agarwal (Eds.), Proceedings of ASIS&T (pp. 543–544.) Hoboken, NJ: Wiley, 2017.
Surla S. “Customer Experience: It’s User Experience in the BIgger Picture.” ICF, July 2016.
Surla S. “Usability Case Study: The MITRE Corporation.” Making Library Websites Usable: A LITA Guide, ed. Tom Lehman and Terry Nikkel: pp. 137-156. New York: Neal-Schuman Publishers, Inc., 2008.
Koons A. and Surla S, Final Report for the Cameroon Development Communications Project. Washington, D.C.: The Breakthrough Foundation, May 1985.
Surla S. and Koons A., Baseline Survey on Farmer Contact with Agricultural Extension, and Socioeconomic Indicators. Bamenda: The Breakthrough Foundation, 1984.
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Presentations and Media
Being an Ethical IA, Keynote, World IA Day, Washington, DC, 2019
Integrating UX into Agile: A Workshop, UX Digital Summit, Guadalajara, Mexico, 2018
Customer Experience Innovation in the Public Sector, IBM Studios, Washington, DC, 2018
Towards a Feminist Information Architecture, Reframing IA Roundtable, Information Architecture Summit, Chicago, 2018
Why Sprint Zero Sucks, UXDC Conference, Washington, D.C., 2017
Customer Experience at Government Agencies, Adobe Digital Government Assembly, FedScoop TV, Washington, D.C., 2016
The Good, the Bad, and the Ugly: A Language of Critique for Information Architecture, Information Architecture Summit, Atlanta, 2016
Design Doing: Creating a Digital Practice, Information Architecture Summit, Minneapolis, 2015
A Day in the Life of an Information Architect, UXConnect Webinar Series, Kent State University, online webinar, 2013
Podcast: Women in IA, IAVoice, 2007
Podcast: New Architects of Information, Who's on Second, 2007